Warranty

MULTI-FIRE® SL 2 YEAR LIMITED WARRANTY

Section 1 Products to which this Limited Warranty
Applies

This Limited Warranty applies to your newly purchased
Dimplex Electric Fireplace with Model Numbers
PLF3614-XS, PLF4214-XS, PLF5014-XS, and PLF6014-XS.

This Limited Warranty applies only to purchases made
in any province of Canada except for Yukon Territory,
Nunavut, or Northwest Territories or in any of the 50 States
of the USA and the District of Columbia except for Hawaii
and Alaska. This Limited Warranty applies to the original
purchaser of the product only and is not transferable.

Section 2 Products excluded from this Limited
Warranty

Products purchased in Yukon Territory, Nunavut, Northwest
Territories, Hawaii, or Alaska are not covered by this
Limited Warranty. Products purchased in these States,
Provinces, or Territories are sold AS IS without Warranty
or condition of any kind including, without limitation, any
implied warranties or conditions of merchantability or
fitness for a particular purpose. The entire risk of as to
the quality and performance of the products is with the
purchaser. In the event of a defect the purchaser assumes
the entire cost of all necessary servicing or repair.

Section 3 What this Limited Warranty covers and for
How Long

MULTI-FIRE® SL products PLF3614-XS, PLF4214-XS,
PLF5014-XS, and PLF6014-XS excluding trims and
accessory packages are covered by this Limited Warranty,
have been tested and inspected prior to shipment and,
subject to the provisions of this Warranty, Glen Dimplex
Americas Ltd. (herein called Glen Dimplex Americas)
warrants such products to be free from defects in material
and workmanship for a period of 2 years from the date
of the first purchase of such products. 2-year Limited
Warranty entitles the purchaser to On-site or In-home
Warranty Services. Accordingly, Glen Dimplex Americas will
be responsible for all labor and transportation associated
with repairing or replacing the product or part. Exceptions
to this are outlined in Section 5. Some jurisdictions do not
allow limitations on how long an implied Warranty lasts, so
the above limitation may not apply to the purchaser.

Section 4 What this Limited Warranty Does Not Cover

This Limited Warranty does not apply to products that
have been repaired (except by Glen Dimplex Americas
or its authorized service representatives) or otherwise
altered. This Limited Warranty does further not apply to
defects resulting from misuse, abuse, accident, neglect,
incorrect installation, improper maintenance or handling, or
operation with an incorrect power source.

Section 5 How to notify us of a Warranty Concern

Defects must be brought to the attention of Dimplex
Customer Service online at dimplex.com/en/contact_us
or by telephone at 1-888-346-7539. Please have proof of
purchase, catalogue/model and serial numbers available
for representatives to assist. **Limited In-home Warranty
Services require proof of purchase.

In the event a product or part covered by this Limited
Warranty is proven to be defective in material or
workmanship during (i) the 2-year Limited Warranty period
for products outlined in Section 1, you have the following
rights:

• Glen Dimplex Americas will in its sole discretion either
  repair or replace such defective product or part without
  charge. If Glen Dimplex Americas is unable to repair or
  replace such product or part, or if repair or replacement
  is not commercially practicable or cannot be timely
  made, Glen Dimplex Americas may, in lieu of repair or
  replacement, choose to refund the purchase price for
  such product or part.
• Limited Warranty service will be performed solely by
  dealers or service agents of Glen Dimplex Americas
  authorized to provide Limited Warranty services.
• This 2-year Limited Warranty entitles the purchaser to
  On-site or In-home Warranty services. Accordingly, Glen
  Dimplex Americas will be responsible for all labor and
  transportation associated with repairing or replacing
  the product or part except as follows: (i) charges which
  may be levied for travel costs incurred to travel to the
  purchaser’s site where the product is located if the
  purchaser’s site is beyond 30 miles (48 km) from the
  closest service depot of Glen Dimplex Americas dealer or
  service agent; and (ii) the purchaser is solely responsible
  for providing clear access to all serviceable parts of the
  product.
• Glen Dimplex Americas will not be responsible for, and
  this Limited Warranty shall not include, any expense
  incurred for installation or removal of the surrounds
  (mantels) or trims or any part thereof (or any replacement
  product or part) including, without limitation, all shipping
  costs and transportation costs to and from the authorized
  dealer’s or service agent’s place of business and all
  labor costs. Such costs shall be the purchaser’s sole
  responsibility.

Section 6 When Glen Dimplex Americas and its Dealers
and Service Agents are not Liable

IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS
DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO
THE PURCHASER OR ANY THIRD PARTY. WHETHER
IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS,
FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY,
CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR
DAMAGE ARISING OUT OF OR IN CONNECTION WITH
THE SALE, MAINTENANCE, USE, OR INABILITY TO USE
THE PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR
ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN
ADVISED OF THE POSSIBILITY OF SUCH LOSSES,
COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS,
OR DAMAGES ARE FORESEEABLE. IN NO EVENT
WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS,
DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT
LOSSES, COSTS, OR DAMAGES THAT EXCEED
THE PURCHASE PRICE OF THE PRODUCT. SOME
JURISDICTIONS DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION
MAY NOT APPLY TO THE PURCHASER.

How State and Provincial law(s) apply

This Limited Warranty gives you specific legal rights, and
you may also have other rights which vary from jurisdiction
to jurisdiction. The provisions of the United Nations
Convention on Contracts for the Sale of Goods shall not
apply to this Limited Warranty or the sale of products
covered by this Limited Warranty.